Looking for a speaker on customer centricity?
Look no further.
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Customer centricity: All companies know how... to talk about it. Everyone agrees that creating a great customer experience is essential in a world where products are more and more alike. Yet, in real life, the relationship with customers and the service they receive remains often mediocre and undifferentiated from one company to another. No doubt customer orientation is key success factor - but companies that make a difference based on customer centricity remain exceptions. Be it in Europe, North America or Asia.
Robert-Denis Moulloud and the consultants of Obvium have been exploring for more than 25 years the difference between companies that talk about customer orientation and those who live and breath Customer Centricity in real life.
He is the founder of Obvium, a consulting firm supporting multinational companies understanding, developing and implementing Customer Centricity in real life.
Prior to creating Obvium, Robert was Global Vice President for Customer Delight of Roche Diagnostics (14,000 employees) for 10 years.
Robert is a graduate of the University of Dallas, Texas (MBA) and is fluent in English and French.
In his keynotes, Robert shows in a passionate and humorous way why companies often fail at translating superior customer orientation from paper strategy to reality. He shares some of the best … and worst practices displayed by companies having embarked upon Customer Centricity approaches.
In interactive presentations rooted in years of practical implementation, he reviews customer orientation from the doer point of view; He builds on key success factors, typical limitations, incidents and failures to propose best practices that can be implemented in real life.
Participants will learn how to ensure that their company does not hit the roadblocks they are bound to encounter when implementing a Customer Centricity strategy. They will discover new implementation challenges they may not have thought of yet, and will learn how these barriers can successfully be overcomed in practice.
